Returns & Exchanges
At REFY, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns on all products in their original, unopened condition. Please note that for hygiene reasons, we cannot accept returns on items that have been used or where the security seal has been broken.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Pack Your Items
Carefully place the unused products in their original packaging to ensure they are protected during transit.
Label and Ship
Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at your nearest authorized carrier location.
Receive Your Refund
Once our warehouse team inspects the returned items, your refund will be processed back to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing